Step Up Agreement
If some or all of the services in the provider`s shared service environment are provided, you are unlikely to be able to exercise step-in rights. It is understandable that other customers do not allow a third party to access an environment in which its services are performed. Even if your specific services are delivered from a dedicated, isolated environment inside the vendor`s service center, the problems of having the necessary internal resources or finding a third party to support the operations described above can be prohibitive. So, if they are difficult or impossible to exercise, is it advantageous to have a step-in-right in your outsourcing contract? Absolutely. As a customer, you must have all the possibilities available in case the provider fails to provide the services. .